Contact Us

Contact Calupoh on Calupoh

If you are playing on the Calupoh version of Calupoh via calapoh.com and need assistance, you can contact the operator using the secure contact form below or by email. Please include your full name, the email address registered to your player account, and a clear description of your question, technical issue, payment query, complaint, or responsible gambling request. This helps our team review your case efficiently and respond with accurate information.

Calupoh is operated for UK players by Lupine Gaming N.V., a company registered in Curaçao and licensed by the Curaçao Gaming Control Board (GCB) under license number OGL/2025/882/012. The service is not licensed or regulated by the UK Gambling Commission (UKGC), and UK alternative dispute resolution (ADR) procedures do not apply. By contacting us, you acknowledge that your account and any disputes are governed by Curaçao law and the terms and conditions published on calapoh.com.

How to Reach Our Support Team

• Contact form (recommended): Use the form below to submit your request. Provide a valid email address, your username (if applicable), and detailed information about your issue. Do not include your password, full payment card number, bank login credentials, or any other highly sensitive financial data.
• Email support: You can also contact our team directly at support@calapoh.com for general support, payment questions, account issues, complaints, responsible gambling queries, and self-exclusion requests. This is the primary operational and self-exclusion contact channel for Calupoh on calapoh.com.
• Language and availability: Support is generally provided in English and aims to be available 24/7. Response times may vary depending on volume, technical maintenance, or access issues affecting the calapoh.com website.

Response Times and Communication Standards

We aim to acknowledge and respond to most support requests within one business day. Complex technical investigations, payment trace requests, and formal complaints may reasonably require more time. All communications may be logged and securely stored for evidence, security, and regulatory purposes in line with applicable data protection laws.

• Standard queries: Account, verification, and game-related questions are usually handled within 24 - 48 hours.
• Payment and withdrawal issues: Processing and investigation may take longer if third-party payment providers or banks need to be consulted (including services handled by Lupine Pay Ltd in Cyprus).
• Evidence requests: We may request screenshots, transaction references, or additional information to verify your identity and protect your account from unauthorised use.

Responsible Gambling and Self-Exclusion

If you are worried about your gambling or wish to take a break, please contact support@calapoh.com or use the contact form, clearly stating that your request relates to responsible gambling or self-exclusion. Include your full name, account email, and the nature of the restriction you are requesting (for example, temporary timeout or long-term self-exclusion).

• Self-exclusion requests: Clearly indicate that you wish to self-exclude from Calupoh on calapoh.com. Your request will be reviewed and, once confirmed, applied to your account in accordance with the site's responsible gambling policy. Changes become effective only after confirmation has been processed and communicated to you.
• Non-GamStop status: Calupoh on calapoh.com is not connected to GamStop and is not regulated by the UKGC. Blocking or self-exclusion here applies only to this operator and will not affect your access to other websites.
• External support: UK-based support organisations such as GamCare or similar services can provide independent advice and counselling, but they cannot intervene directly in disputes with this operator because it is regulated in Curaçao and not in the UK.

Complaints and Regulatory Information

If you wish to submit a complaint about Calupoh on calapoh.com, you should first contact support using the form below or via support@calapoh.com and clearly label your message as a complaint. Provide a detailed timeline, relevant transaction IDs, game titles, and any supporting evidence so that the operator's internal complaints team can review your case thoroughly.

1. Step 1 - Internal complaint: Submit your complaint through the contact form or by email. The operator will investigate and respond, normally within a reasonable period depending on complexity.
2. Step 2 - Escalation: If you remain dissatisfied with the final internal response, you may escalate your complaint to the Curaçao Gaming Control Board (GCB), which is the licensing authority for Lupine Gaming N.V. Under the current arrangements there is no UKGC-approved ADR for this operator.
3. Jurisdiction: Because Calupoh is offered under a Curaçao licence, any disputes are handled under Curaçao law and the regulations and procedures set by the GCB, not the UK Gambling Commission.

This complaints process does not restrict any statutory rights you may have under applicable law, but it clarifies that UK-specific gambling consumer rules do not govern this operator.

Privacy, Security, and Data Handling

• Data controllers: Your contact details and correspondence may be processed by Lupine Gaming N.V. in Curaçao and, where payments are concerned, by Lupine Pay Ltd in Cyprus, for the purposes of handling your query, managing your account, and complying with legal and regulatory obligations.
• Data minimisation: Only provide information that is necessary to identify your account and describe your issue. Do not include your full card number, card security code (CVV), online banking passwords, or other highly sensitive financial data in the message field.
• Cross-border processing: As an offshore operator, your information may be stored and processed outside the UK and European Economic Area. The operator uses reasonable technical and organisational measures to protect personal data transmitted via the website.
• Security checks: For fraud prevention, AML compliance, and account protection, the operator may verify your identity and request additional documentation before providing certain information or processing withdrawals.

Last reviewed: January 2026. This contact information applies to Calupoh as offered on calapoh.com for players located in the United Kingdom.