Responsible Gaming

Responsible gaming at calapoh.com for the Calupoh service is about enjoying gambling as a form of entertainment while keeping full control over your time, money, and decisions. It means understanding the risks, setting clear personal limits, and recognising that gambling is never a way to solve financial or personal problems.

Lupine Gaming N.V., the operator of calapoh.com, is licensed by the Curaçao Gaming Control Board under licence number OGL/2025/882/012 and is not licensed by the UK Gambling Commission. UK players using Calupoh therefore do not benefit from UKGC protections or UK Alternative Dispute Resolution schemes, but the operator still follows responsible gambling best practices, including limits, time-outs and self-exclusion tools.

If you feel that gambling is no longer fun or that it is affecting your life, our support team at support@calapoh.com can assist with limits, self-exclusion, and signposting to independent specialist organisations in the United Kingdom and internationally.

Risk Awareness

Gambling involves financial risk and can lead to addiction if not managed carefully. Understanding early warning signs helps you act before problems escalate. Gambling should always remain a leisure activity that does not interfere with your work, education, health, or relationships.

Warning Signs of Problem Gambling

• Spending more time and money on calapoh.com than you originally planned, or needing to increase stakes to feel the same excitement.
• Thinking about gambling frequently outside playing sessions, including planning how to get money to gamble or how to recover losses.
• Chasing losses by continuing to play after losing, believing that one more bet will "fix" previous losses.
• Prioritising gambling over work, study, family or social obligations, or neglecting important tasks to continue playing.
• Hiding or lying about your gambling activity, bank statements, or time spent on Calupoh from friends or family members.
• Borrowing money, using overdrafts, payday loans, or selling personal items to fund gambling, or using funds needed for rent, bills or essentials.
• Feeling anxiety, irritability, guilt or low mood when not gambling, or gambling to escape stress, loneliness, depression or other difficulties.

Quick Self-Assessment Test

Ask yourself the following questions honestly. If you answer "yes" to several of these statements, you may be at risk of gambling-related harm:

• Do I ever spend more money on calapoh.com than I can comfortably afford to lose?
• Have I tried to win back money I previously lost by continuing to gamble longer than planned?
• Have I lied to people close to me about how much or how often I gamble?
• Have I neglected work, studies, family time or other responsibilities because of gambling?
• Do I feel restless, irritable or upset when I try to cut down or stop gambling?
• Have I borrowed money, used credit or missed bill payments in order to keep gambling?
• Do I use gambling to cope with stress, anxiety, loneliness or other emotional problems?

If any of these statements reflect your situation, consider taking a break, setting stricter limits, contacting support@calapoh.com, and reaching out to a specialist UK support organisation listed below.

Limits & Tools

To help you keep full control of your activity on calapoh.com as a Calupoh player, you can use deposit limits, time-based controls and short time-out options. These tools are designed to protect you, even if you feel confident today. Once set, some limits cannot be immediately increased, reflecting responsible gambling best practice.

Setting Deposit Limits

1. Access your account: Log in to calapoh.com and open the "My Account" or similar section.
2. Navigate to Responsible Gaming: Select "Responsible Gaming" or "Limits" from the account menu.
3. Choose limit types: You can normally set daily, weekly and monthly deposit limits. For example:
   • Daily limit (e.g. GBP 50)
   • Weekly limit (e.g. GBP 150)
   • Monthly limit (e.g. GBP 400)
4. Enter amounts: Type in realistic, affordable figures that reflect money you can fully afford to lose without affecting essentials (rent, bills, food, debts).
5. Confirm and save: Review your choices and confirm the new limits. You should receive on-screen confirmation that the limits are active.

Reducing a deposit limit generally takes effect immediately or very quickly. Increasing or removing a limit may only take effect after a cooling-off period (for example, 24 hours) or may require explicit reconfirmation, as a precaution against impulsive decisions.

Time-Spent Limits and Session Controls

Time-based controls help ensure you do not spend longer than intended on Calupoh:

• Session timers: Within the "Responsible Gaming" area, you can usually set maximum session lengths (for example, 30, 60 or 120 minutes). After this period, you will receive a notification or be logged out.
• Reality checks: Periodic pop-up messages may inform you how long you have been playing and your net result. Use them as prompts to stop, take a break, or review your limits.
• Manual log-out: You can always log out and take a break at any time. Combining manual breaks with system reminders offers stronger protection.

Activating a Short "Time-Out" (24 - 72 Hours)

1. Open the Time-Out option: In "My Account > Responsible Gaming", select "Time-Out" or "Short Break".
2. Select the duration: Choose a period that suits your needs, typically:
   • 24 hours
   • 48 hours
   • 72 hours
3. Confirm your decision: Read the on-screen explanation of the consequences (temporary access block) and confirm the time-out request.
4. During the time-out: You should not be able to place bets or deposits on calapoh.com with your Calupoh account. Use this break to review your finances, emotions and whether you need additional support.

If you encounter any difficulty setting limits, session controls or time-outs, contact support@calapoh.com and clearly state that your request relates to responsible gaming for your Calupoh account.

Self-Exclusion

Self-exclusion is a stronger protective measure for players who feel unable to control their gambling. It involves blocking your Calupoh account on calapoh.com for a chosen period, during which you cannot log in or gamble. Because calapoh-united-kingdom is operated from Curaçao and is not part of UK GamStop, you must request self-exclusion directly with the operator.

How to Request Self-Exclusion

1. Access the Self-Exclusion menu (if available): After login, go to "My Account > Responsible Gaming > Self-Exclusion". If you cannot find this section, proceed directly to step 4.
2. Choose the exclusion period: Typical options include:
   • 6 months
   • 1 year
   • 5 years
   • Lifetime (permanent)
3. Confirm your decision: Carefully read the explanation that you will not be able to access your account during the chosen period. Tick any confirmation boxes and click "Confirm" or "Self-Exclude".
4. Request by email (recommended): You may also send a clear request from your registered email address to support@calapoh.com stating:
   • Your full name and username
   • That you play on Calupoh via calapoh.com
   • The requested self-exclusion period (minimum 6 months up to lifetime)
   • A statement that you are asking for self-exclusion for responsible gambling reasons

Consequences of Self-Exclusion

• Login restrictions: After self-exclusion is applied, you should not be able to log in, deposit or place bets on calapoh-united-kingdom during the exclusion period.
• Marketing communications: Reasonable efforts should be made to stop promotional emails, SMS and similar marketing relating to your excluded account. Some transactional or legal notices may still be sent.
• Balance and withdrawals: In general, any remaining real-money balance should be handled according to the applicable terms and conditions and Curaçao law. You may need to contact support@calapoh.com to arrange withdrawals, subject to verification and the operator's policies. Self-exclusion does not guarantee refunds of past losses.
• Irreversibility during the period: A self-exclusion is intended to be binding for the selected period and is not normally lifted early. Requests to shorten or cancel an active self-exclusion are likely to be refused.
• Future access after the period: When a fixed-term self-exclusion ends, you may need to contact support to request reactivation. In some cases, the operator may keep restrictions in place or require additional checks if risk indicators remain high.

Because Calupoh is an offshore service, UK-wide schemes like GamStop do not automatically apply to calapoh.com. However, enrolling in GamStop can still help limit access to UK-licensed operators, and combining it with device-level blocking tools (e.g. Gamban, BetBlocker) increases protection.

Support Resources

Independent professional help is available in the UK and internationally. These services are confidential and separate from Lupine Gaming N.V. and calapoh.com. They cannot intervene directly with the operator or force refunds or account decisions, but they can provide emotional support, practical guidance and information on treatment options.

Local Support for UK Players

• National Gambling Helpline (GamCare): Telephone 0808 8020 133 (free from UK landlines and mobiles), 24 hours a day, 7 days a week, in English. Live chat and other digital tools are also available via GamCare's website.
• NHS Gambling Services: The NHS in England, Scotland, Wales and Northern Ireland offers support pathways for gambling-related harm, including mental health services. See nhs.uk and search for "gambling addiction" or "problem gambling".
• Local counselling: Your GP can refer you to appropriate local mental health or addiction services; many areas have specialist counselling for gambling-related issues.

International Support Organisations

These organisations are independent from Lupine Gaming N.V. and calapoh.com. They cannot resolve disputes with Calupoh or force the operator to pay winnings or change its decisions, but they offer non-judgemental support, self-help materials and peer groups.

Self-Exclusion Schemes and Blocking Tools

• UK - GamStop: A free national self-exclusion system covering UK Gambling Commission-licensed online operators. Calupoh at calapoh.com is not UKGC-licensed and is not part of GamStop, but registering can still reduce exposure to many other sites. See gamstop.co.uk.
• Spain - RGIAJ: Spain operates a national self-exclusion registry (Registro General de Interdicciones de Acceso al Juego - RGIAJ) for locally licensed operators. This is mentioned for information only and does not apply to calapoh.com.
• Blocking software (Gamban, BetBlocker and others): These apps can be installed on computers and mobile devices to block access to a wide range of gambling websites and apps, including some offshore sites. They can complement operator-level self-exclusion and GamStop.

Family Support Resources

• GamCare - Support for affected others: GamCare offers advice and support for family members and friends affected by someone else's gambling, including live chat and forums.
• Gambling Therapy - Family and friends: Provides online support groups and information for relatives of people with gambling problems.
• GamAnon (Gamblers Anonymous for families): Peer support groups for partners, parents and other relatives of people with gambling addiction.

All these services treat your information confidentially within their own policies. You can access them even if you continue to use Calupoh; they are independent and non-judgemental.

Help for Family

Gambling problems often affect partners, children, relatives and close friends. If you are concerned about someone who uses Calupoh, it is important to protect your own wellbeing and approach the conversation carefully and respectfully.

How to Talk to a Person with Gambling Problems

• Prepare and choose the right moment: Speak when the person is sober, calm and not actively gambling. Avoid conversations during arguments about money or losses.
• Focus on concerns, not accusations: Use "I" statements ("I'm worried about how often you're gambling on calapoh.com") rather than blame ("You are ruining everything").
• Be specific and factual: Describe concrete examples (missed bills, secrecy about finances, mood changes) rather than general criticism.
• Offer support, not control: Emphasise that you want to help them get support and regain control, not to punish them.
• Set boundaries: Explain clearly what you can and cannot do (for example, you may refuse to lend money or cover gambling debts).

Engaging Them in Support

• Encourage them to complete a self-assessment and use tools such as limits, time-outs or self-exclusion on Calupoh.
• Suggest they contact independent services like GamCare or Gambling Therapy for confidential advice.
• Offer to help them schedule an appointment with their GP, a counsellor or a specialist gambling treatment service.
• Agree on practical steps, such as handing over control of bank cards, deleting gambling apps, and installing blocking software together.

Support Resources for Families

• GamCare forums and chat: Online spaces where affected others can share experiences and coping strategies.
• Gambling Therapy forums: Dedicated sections for family and friends of people with gambling problems.
• GamAnon meetings: Peer support groups offering mutual help and guidance.
• Professional support: Your GP or local mental health services can refer you to counselling or family therapy, which may be available through the NHS or local charities.

Even if the person does not yet recognise their gambling as a problem, you are entitled to seek support for yourself. Independent organisations will not share your information with calapoh.com or Lupine Gaming N.V. without your consent.

Operator's Commitment

Lupine Gaming N.V., operator of calapoh.com and the Calupoh service, is licensed by the Curaçao Gaming Control Board and aims to follow recognised responsible gambling standards when offering games to players, including those located in the UK. Although not bound by UK Gambling Commission rules, the operator implements internal measures to detect potential risk and to intervene where appropriate.

Internal Risk-Check Procedures

• Behavioural monitoring: The operator may review patterns such as unusually frequent deposits, rapid session cycling, high loss rates, extended playing sessions, repeated failed deposits, or frequent attempts to cancel withdrawals.
• Automated alerts: Internal systems may generate alerts when activity appears inconsistent with recreational play, triggering manual review by the responsible gaming team.
• Source of funds checks: Where required by anti-money-laundering and risk policies, the operator may request documentation to understand whether your gambling is affordable and legitimate.
• Protection of minors: Account creation requires age verification checks; gambling is strictly prohibited for persons under 18, and any underage account may be closed with associated funds handled according to applicable law.

When the Operator May Contact You

• Observed risk patterns: If your activity suggests potential harm (for example, rapid significant losses, extended continuous sessions or signs of financial stress), the support or risk team may contact you via email to discuss safer gambling.
• Guidance and offers of tools: You may receive information on setting or tightening limits, using time-outs or self-exclusion, and signposting to independent help.
• Imposing restrictions: In serious cases, the operator may impose limits, time-outs or account suspension on its own initiative where this is considered necessary to reduce risk, even without your request.
• Verification and documentation: If affordability or source of funds is unclear, the operator may request additional documents and may restrict your account until satisfactory information is provided.

These measures aim to balance your freedom to gamble with the duty to reduce foreseeable harm. However, as Calupoh is an offshore service, standards and remedies may differ from those required for UKGC-licensed operators, and there is no mandatory UK Alternative Dispute Resolution scheme.

Updates

Responsible gambling practices, legal frameworks and internal policies may change over time. calapoh.com will update this Calupoh responsible gaming page to reflect significant changes to tools, procedures or regulatory requirements affecting players.

How You Will Be Informed of Changes

• Website updates: The latest version of this page will always be available in the "Responsible Gaming" or similar section of calapoh.com.
• On-site notifications: Important changes may be highlighted via banners, pop-up notices or messages upon login.
• Email communication: Where required or appropriate, the operator may notify registered players by email using the contact details associated with their Calupoh account.

Last updated: 20 January 2026. This date reflects the most recent review of this responsible gaming information for Calupoh at calapoh.com. You should check this page periodically for the latest version.

Contact & Feedback

If you have questions about responsible gambling, need help applying limits or self-exclusion, or wish to provide feedback on your experience, you can contact the operator directly. Please clearly state that your query relates to responsible gaming and your Calupoh account.

Responsible Gaming Contact Details

• Email (primary contact): support@calapoh.com - for general support, responsible gambling queries and self-exclusion requests.
• Telephone: A dedicated responsible gaming telephone line is not currently specified. Please use email as the primary channel so your request can be documented and handled appropriately.
• Website: https://calapoh.com - log in to access in-account tools and messaging.

Feedback and Support Request Form

Where available in your account area, you may use a dedicated feedback or support request form. A typical form will ask for the following details:

• Your full name and username
• Registered email address
• Subject (e.g. "Responsible Gaming - Deposit Limit", "Self-Exclusion Request", "Feedback on Tools")
• A clear description of your request, including any specific limits or exclusion periods you want applied

If an online form is not visible, you can provide the same information by emailing support@calapoh.com. The operator aims to respond within a reasonable period and to handle your request in line with its licence obligations in Curaçao and its internal responsible gambling policies. For emotional support, counselling or urgent assistance, please contact the independent organisations listed in the Support Resources section, as they can offer immediate and confidential help that is separate from calapoh-united-kingdom and calapoh.com.