Terms & Conditions

These Terms govern your relationship with Lupine Gaming N.V. as operator of the Calupoh version of the Calupoh online casino offered via calapoh.com (the "Website") and set out the conditions under which you may open an account and use our betting and gaming services.

By accessing or using the Website, you confirm that you have read, understood and agree to be bound by these Terms as amended from time to time. These Terms are effective from 20 January 2026 and apply to players resident in the United Kingdom (UK) who choose to use this offshore service, which is licensed in Curaçao and is not licensed by the UK Gambling Commission (UKGC).

Definitions

For the purposes of these Terms, the following expressions have the meanings set out below. Other capitalised terms shall have the meanings given to them elsewhere in these Terms.

Operator: Lupine Gaming N.V., a company incorporated in Curaçao, operating the Website and holding Curaçao gaming licence number OGL/2025/882/012 issued by the Curaçao Gaming Control Board (GCB). Payment services may be facilitated by its subsidiary Lupine Pay Ltd in Cyprus.
Website: The Calupoh online gambling platform accessible to UK players through calapoh.com, including the Calupoh configuration and all related sub-pages, content, and services.
Account: A registered user account created with the Operator on the Website that enables participation in online gambling services.
User or Player: Any natural person who has opened an Account and/or uses the Website and its services.
Services: All real-money and play-money casino games, betting products, promotions, and ancillary services offered on or through the Website.
Bet or Wager: Any stake of real-money funds or bonus funds placed by a Player on a game or outcome offered on the Website.
Bonus: Any funds, free spins, cashback, or other promotional value credited by the Operator to a Player's Account subject to specific terms, including wagering requirements.
Wagering Requirements: The total amount that must be staked using bonus funds and/or associated deposit funds before any related winnings may be withdrawn.
Real-Money Balance: The portion of the Account balance that consists of deposited funds and cash winnings not subject to unmet wagering requirements.
Bonus Balance: The portion of the Account balance that consists of active bonuses and winnings derived from such bonuses which are subject to wagering requirements and other restrictions.
Self-Exclusion: A process by which a Player requests to be prevented from using the Services for a specified period or permanently, including by contacting support@calapoh.com.
Force Majeure Event: An event beyond the Operator's reasonable control, including but not limited to acts of God, industrial disputes, network failures, data-center outages, regulatory actions, and denial-of-service attacks.

Account Registration

Eligibility and Age Verification

Minimum age: To open an Account and use the Services you must be at least 18 years old and legally permitted to gamble under the laws of your country of residence. UK residents under 18 are strictly prohibited from using the Services.
Residence and legality: By registering, you confirm that you are accessing the Calupoh version of Calupoh from a country where online gambling with an offshore, Curaçao-licensed operator is lawful for you. You are solely responsible for ensuring the legality of your use of the Services.
Single account: Each Player may hold only one Account with the Operator. Duplicate or linked Accounts may be closed and balances investigated or combined at our discretion.
UK regulatory status: You acknowledge that the Operator is licensed in Curaçao and not by the UKGC. UK-specific schemes such as GamStop and UK-approved alternative dispute resolution (ADR) providers do not apply to this Website.

Registration Process

Information required: When opening an Account, you must provide accurate and complete personal information, including at least your full name, date of birth, residential address, email address, and (where requested) mobile number.
Email verification: We may require you to verify your email address by clicking a confirmation link sent to the address provided before activating your Account or processing withdrawals.
Updates to details: You must keep your Account information up to date. You agree to promptly notify us of any changes, including address or contact details, via the Website or by emailing support@calapoh.com.
Refusal of registration: The Operator reserves the right to refuse any registration, close Accounts, or decline wagers at its absolute discretion, subject to these Terms and applicable law.

Verification, KYC and Source-of-Funds

Identity checks: To comply with applicable anti-money-laundering and counter-terrorist-financing standards, we may request documents such as a passport or ID card, proof of address, and payment method ownership documents before allowing deposits, bets or withdrawals.
Enhanced due diligence: We may request additional information, including source-of-funds or source-of-wealth evidence, especially where your activity appears unusual, high risk, or inconsistent with prior behaviour.
Verification timing: We may limit or block deposits, gameplay, or withdrawals until verification is complete. If verification cannot be satisfactorily completed, we may close or restrict the Account and, where necessary, report activity to relevant authorities.
Document handling: Copies of documents will be stored and processed in accordance with our Privacy Policy and applicable data-protection laws, including, where relevant, the UK GDPR.

Account Security, Responsible Use and Self-Exclusion

Login credentials: You must keep your username, password and any other security details confidential and not share them with any third party. You are responsible for all activity conducted through your Account.
Suspicious activity: You must notify us immediately at support@calapoh.com if you suspect that your Account has been compromised or accessed without your authorisation. We may suspend the Account while we investigate.
Responsible gambling tools: We may offer tools such as deposit limits or cooling-off periods within the Website. Because the Operator is not UKGC-licensed, UK-wide self-exclusion schemes such as GamStop do not apply. You may self-exclude directly by contacting support@calapoh.com and requesting temporary or permanent exclusion.
External support: We encourage Players who experience gambling-related harms to seek assistance from independent organisations such as GamCare or Gamblers Anonymous, which are not affiliated with the Operator and cannot intervene in disputes with us.

Betting & Gameplay Rules

Placing Bets and Gameplay

Game availability: The Website offers a range of online casino games supplied by third-party software providers. Availability of particular games may vary by jurisdiction, technical constraints, and licensing requirements.
Stake limits: Each game or table sets minimum and maximum stakes which are displayed in the game interface. You are responsible for checking these limits before confirming your Bet.
Bet confirmation: A Bet is considered placed and accepted once it has been processed by our servers and appears in your betting or game history. Once confirmed, Bets generally cannot be cancelled by you.
Account balance: Bets may only be placed using funds in your Real-Money Balance or, where allowed, your Bonus Balance. If your available balance is insufficient, the Bet will not be accepted.

Game Rules, Fairness and Results

Game-specific rules: Each game is governed by its own rules and payout tables, which are either displayed within the game or accessible via information ("i") buttons. By playing, you confirm that you understand and accept those rules.
Random number generator: Outcomes of applicable games are determined by certified random number generator (RNG) software supplied by third-party providers. The Operator uses reasonable endeavours to ensure that games are fair and operate in accordance with their published rules.
Finality of results: Once a game outcome is displayed on your device and recorded on our servers, the result is final, subject only to correction of any evident error or system malfunction as described in these Terms.

Bet Cancellation, Errors and Malfunctions

Obvious errors: In the event of a clear and obvious error (for example, incorrect odds, manifestly incorrect winnings, or misconfiguration of a game), the Operator may void affected Bets and rectify Account balances to their state prior to the error.
Technical malfunctions: If a game or Bet is disrupted due to a technical failure (for example, server crash or network interruption), the Operator will use best efforts to restore the game to its status immediately prior to the disruption. If restoration is not possible, the Bet may be voided and the stake returned.
Operator decisions: In all cases of disputes relating to game outcomes or technical errors, the Operator's records shall be decisive. Where appropriate and feasible, disputes may be escalated to the Curaçao Gaming Control Board.

Conduct in Live Casino and Chats

Respectful behaviour: Players using live casino services or chat functions must behave respectfully towards dealers, staff and other Players. Abusive, racist, sexist, threatening, defamatory, or otherwise offensive language or behaviour is strictly prohibited.
No promotion or solicitation: You must not use chats to advertise or promote products or services, request personal information from others, or organise collusion or other fraudulent activity.
Monitoring and sanctions: Chats may be recorded and monitored. The Operator may mute chat functions, remove messages, suspend or close Accounts, and, where appropriate, report abusive or unlawful conduct to relevant authorities.
Fair play: Any attempt to cheat, exploit bugs, use automated tools (bots), or otherwise gain an unfair advantage may result in immediate suspension or closure of your Account and forfeiture of associated balances, subject to applicable law.

Bonus Terms

Bonus Eligibility and Activation

Offer-specific terms: Each Bonus or promotion on the Website is subject to specific terms and conditions displayed at the time of the offer. Those terms apply in addition to these general Bonus Terms.
Eligibility: Bonuses may be restricted to particular Players, jurisdictions (including the Calupoh configuration), payment methods, or time periods. The Operator may withhold or withdraw a Bonus if you are ineligible or if eligibility was granted in error.
Activation: Some Bonuses require you to opt in, enter a bonus code, or make a qualifying deposit. Activation instructions and any minimum deposit requirements will be stated in the individual offer.
Bonus crediting: Once activated, Bonus funds or free spins will be credited to your Bonus Balance. The Operator is not responsible for delays caused by technical or third-party factors, but will use reasonable efforts to credit eligible Bonuses promptly.

Wagering Requirements and Timeframes

General rule: Unless otherwise stated in the specific Bonus offer, Bonus funds and any winnings derived from them are subject to wagering requirements before withdrawal. Wagering requirements, contribution percentages, and maximum bet sizes per spin or round will be stated in the promotional terms.
Contribution of games: Different game types may contribute differently towards fulfilling wagering requirements (for example, slots may contribute 100%, while table games may contribute a lower percentage or none). Contribution tables, where applicable, will be specified in the relevant offer.
Time limits: Bonuses may expire if wagering requirements are not met within the period stated in the offer. Expired Bonuses and associated winnings may be removed from your Account. Time periods will be set to be reasonable for Players (for example, 7 - 30 days) and will be clearly disclosed in each promotion.
Order of wagering: Unless otherwise specified, real-money funds will normally be used before Bonus funds. Full details of the order in which balances are used will be provided in the promotional terms or help pages.

Prohibited Games, Bets and Actions

Excluded games: Certain games or categories may be excluded from wagering requirements or Bonuses. These will be listed in the promotion or in a general bonus policy section of the Website.
Irregular play: The following may be treated as irregular play and may lead to Bonus cancellation and confiscation of associated winnings: placing low-risk or zero-risk bets; using double-or-nothing features excessively to meet wagering; colluding with others; or placing large bets after a big win with the intent of cashing out rapidly.
Multiple accounts and abuse: Creating multiple Accounts, using false details, or coordinating with others to benefit from the same Bonus or promotion may be considered abuse. The Operator may refuse or withdraw Bonuses and close Accounts involved in bonus abuse, subject to applicable law.

Combining Promotions and General Bonus Policy

Non-stacking rule: Unless explicitly allowed in a specific offer, Bonuses cannot be combined or "stacked." Only one active deposit-based Bonus may usually be held at a time.
Withdrawal before completion: If you request a withdrawal before completing the applicable wagering requirements, the Operator may remove active Bonus funds and any winnings derived from them, while permitting withdrawal of Real-Money funds not tied to the Bonus.
Changes to Bonus Offers: The Operator may modify or withdraw promotional offers prospectively at any time. Such changes will not affect Bonuses already accepted where doing so would unfairly prejudice Players; in such cases, the original terms will continue to apply until the promotion ends or is completed.

Payments & Withdrawals

Deposit Methods and Processing

Payment options: The Website may support deposits via bank cards, e-wallets, bank transfers, vouchers, and (where permitted) selected cryptocurrencies. Available methods may differ depending on your location and the Calupoh configuration.
Payment processors: Deposits and withdrawals may be processed through third-party providers, including Lupine Pay Ltd (Cyprus), acting on behalf of Lupine Gaming N.V. The name appearing on your bank statement may therefore differ from the Website's branding.
Currency: Accounts for UK Players are generally denominated in GBP (£), though other currencies may be offered. Currency conversion fees and exchange rate differences may apply where your payment method is in a different currency.
Fees: The Operator aims not to charge unjustified deposit or withdrawal fees. However, certain payment methods or intermediaries may impose fees, which are your responsibility. Any Operator-imposed fees will be disclosed on the Website before you confirm a transaction.

Withdrawals and Verification

Withdrawal requests: You may request withdrawal of available Real-Money funds via the cashier section, subject to having satisfied any applicable wagering requirements, verification procedures, and minimum/maximum withdrawal limits published on the Website.
Source of funds: Withdrawals will typically only be processed back to the same payment method(s) used for deposits, where possible. The Operator may require proof that you are the legitimate holder of the payment method before approving a withdrawal.
Processing time: The Operator aims to review withdrawal requests within a reasonable timeframe (for example, within 1 - 3 business days) after any required verification is complete. Actual receipt of funds may depend on your bank or payment provider and is outside the Operator's direct control.
Limits and checks: The Operator may apply daily, weekly, or monthly withdrawal limits, and may split large withdrawals into instalments. Additional security checks may apply to large or unusual withdrawals to protect both Players and the Operator.

Refunds, Chargebacks and Negative Balances

Refund policy: Deposits are generally non-refundable once used for gambling activity. In limited circumstances (for example, technical problems preventing play), the Operator may, at its discretion, refund unused deposits or void Bets and return stakes.
Chargebacks: You must not request chargebacks or payment reversals without a valid legal basis. Where a chargeback or reversal occurs, the Operator may suspend or close your Account, recover amounts owed, and disclose relevant information to payment providers and credit reference agencies to the extent permitted by law.
Recovery of funds: If your Account becomes overdrawn (for example, due to chargebacks, reversal of winnings, or erroneous credits), you remain liable for the negative balance and agree to repay it on demand. The Operator may use reasonable lawful means to recover sums owed.

Limitation of Liability

Operator's Obligations

Service provision: The Operator will provide the Services with reasonable skill and care, using appropriate technical and organisational measures to maintain the security and integrity of its systems and to ensure that games function broadly as described.
Accuracy of records: The Operator maintains internal records of all wagers, outcomes, deposits, withdrawals, and Account activity. In the event of disagreement between your records and the Operator's, the Operator's records will generally prevail, subject to review and correction of any demonstrable error.
Regulatory status disclosure: The Operator is licensed and regulated by the Curaçao Gaming Control Board under licence number OGL/2025/882/012. It is not licensed by the UKGC, and UK-specific regulatory protections (including GamStop and UK-approved ADR schemes) do not apply to the Website.

Exclusions of Liability

Technical issues: To the fullest extent permitted by law, the Operator is not liable for any loss or damage arising from technical failures, interruptions, delays, or malfunctions of the Website, games, devices, internet connections, or third-party systems, except where directly caused by the Operator's negligence or wilful misconduct.
Third-party content: The Operator is not responsible for the acts or omissions of third-party service providers, including payment processors, internet providers, and game suppliers, nor for any content, products, or services offered on third-party websites linked from the Website.
Self-exclusion and blocking tools: Because the Operator is offshore and not UKGC-licensed, external blocking tools and registries (including GamStop) do not automatically apply. The Operator accepts no responsibility for any continued access or play where you rely solely on such external tools rather than using our internal self-exclusion process.
Indirect loss: The Operator is not liable for any indirect, consequential, or special damages, including loss of profits, loss of data, or loss of business opportunity, arising out of or in connection with the use of the Services.

Limitation of Maximum Compensation

Cap per event: Subject to any non-excludable statutory rights you may have as a consumer, the Operator's maximum aggregate liability to you arising out of any single event or series of related events shall not exceed the amount of the Bet or stake placed by you in relation to the event giving rise to the claim.
Mandatory rights: Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited under applicable consumer protection laws, including laws of the United Kingdom which may apply to you as a consumer.

Intellectual Property Rights

Ownership: All intellectual property rights in and to the Website and Services, including but not limited to software, source code, graphics, logos, trademarks, text, audio-visual content, and game names, are owned by the Operator or its licensors and are protected by copyright, trademark, and other intellectual property laws.
Limited licence: You are granted a personal, non-exclusive, non-transferable, revocable licence to access and use the Website and Services solely for lawful personal entertainment purposes, in accordance with these Terms.
Prohibited uses: You must not copy, reproduce, modify, adapt, translate, reverse-engineer, decompile, disassemble, distribute, transmit, publicly display, or create derivative works from any part of the Website or its software, except where expressly permitted by law and only to the extent of such permission.
Third-party rights: Games and software supplied by third-party providers remain the property of those providers. You acquire no rights in such software other than the limited right to use it during your participation in the Services.

Privacy & Data Protection

Privacy Policy: Personal data collected and processed by the Operator in connection with the Website and Services is handled in accordance with our Privacy Policy, which is made available on calapoh.com. By using the Services, you acknowledge that you have read and understood the Privacy Policy.
Legal bases: The Operator processes personal data for purposes including account administration, verification, transaction processing, fraud prevention, and compliance with legal obligations. Where applicable, this processing will be carried out in line with relevant data protection laws, including the UK GDPR, to the extent they apply to the Operator's activities.
Data subject rights: Subject to legal and regulatory constraints, you may have rights to access, correct, or delete your personal data, or to object to certain processing. Procedures for exercising such rights are described in the Privacy Policy and may involve contacting support@calapoh.com.

Changes to Terms

Right to amend: The Operator may update or amend these Terms from time to time, for example to reflect changes in law, regulatory guidance, technical improvements, or changes to our business practices.
Notification: Material changes will be notified to you by reasonable means, which may include a notice on the Website, a pop-up on login, or an email sent to the address registered to your Account.
Effective date of changes: Unless otherwise stated, changes will take effect from the date specified in the notice. Continued use of the Website or Services after that date will constitute your acceptance of the updated Terms.
Right to discontinue use: If you do not agree with any updated Terms, you must stop using the Services and may request closure of your Account and withdrawal of any available Real-Money balance, subject to any applicable verification, Bonus, or legal requirements.

Termination & Suspension

Termination by you: You may request closure of your Account at any time by contacting customer support at support@calapoh.com. Subject to any ongoing investigations and applicable Bonus or anti-money-laundering requirements, we will process your request within a reasonable timeframe.
Self-exclusion: If you wish to self-exclude for responsible gambling reasons, you should clearly state this in your request to support@calapoh.com, specifying the desired exclusion period (for example, 6 months, 1 year, or permanent). During self-exclusion, your Account will be blocked from login and new registrations with the same details may be prevented.
Suspension by the Operator: The Operator may suspend or restrict your Account where it has reasonable grounds to suspect a breach of these Terms, fraud, collusion, money laundering, use of stolen funds, manipulation of software, chargebacks, or other unlawful or improper activity.
Closure by the Operator: The Operator may close your Account by giving reasonable notice, or immediately where required by law or where you have materially breached these Terms. Any remaining Real-Money balance will be returned to you where lawfully and practically possible, less any sums properly due to the Operator.
Funds during investigations: While an investigation is ongoing, the Operator may withhold withdrawals and, where justified, freeze your Account. If the investigation confirms serious breach or unlawful activity, funds may be forfeited or reported to relevant authorities, subject to applicable law.

Governing Law & Jurisdiction

Applicable law: These Terms and your use of the Services are governed by the laws of Curaçao, without prejudice to any mandatory consumer protection laws of the country in which you reside (including the United Kingdom) that may apply irrespective of this choice of law.
Primary jurisdiction: Any dispute arising out of or in connection with these Terms, the Website, or the Services shall be subject to the jurisdiction of the competent courts of Curaçao, without prejudice to any right you may have to bring proceedings in your country of residence where such right is granted by mandatory law.
Dispute resolution procedure: Before initiating court proceedings, you should first submit your complaint to customer support at support@calapoh.com. We will endeavour to resolve complaints promptly and fairly. If you remain dissatisfied, you may be able to escalate the matter to the Curaçao Gaming Control Board using the complaint procedures published by that authority.
UK regulatory note: As the Operator is not licensed or regulated by the UKGC, there is no UK-approved ADR body for disputes relating to the Website, and UK-specific ombudsman and compensation schemes do not apply.

Contact Information

Customer support email: For general support, account queries, responsible gambling requests (including self-exclusion), and complaints, please contact support@calapoh.com. This is the primary contact channel for the Calupoh configuration of the Website.
Telephone: At present, no dedicated customer support telephone number is specified. All communications should be directed to support@calapoh.com unless otherwise stated on the Website.
Registered office: The operator of the Website is Lupine Gaming N.V., registered in Willemstad, Curaçao. The registered address is stated at city level; no detailed street or postal address is currently specified in the available information.
Payment processing entity: Payment services may be provided on behalf of the Operator by Lupine Pay Ltd, a company incorporated in Cyprus, whose detailed address has not been specified in the available information.
Regulator contact: Regulatory oversight is provided by the Curaçao Gaming Control Board (GCB). Complaints to the GCB, where applicable, can be made using the channels and forms published by the GCB, after you have first attempted to resolve the issue directly with the Operator.